ProAccts Debt Collection Process:

• Client decides that accounts need to be placed for debt collection.
• ProAcct sends a collection placement form to be filled out by the client with information on the debt, which may include supporting documentation.
• ProAcct Management reviews accounts and the data is entered into our Collect!® collection system.
• Within 24 hours of placement every account is sent a validation notice. The validation notice informs the debtor not only of the outstanding debt; it also informs the debtor of the rights granted them under the Fair Debt Collection Practices Act (FDCPA).
• Upon placement every address received from the client is scrubbed and standardized through the US Postal Services National Change of Address database (NCOA). Each account received from the client is scrubbed for debtors that may be deceased or incarcerated.
• ProAcct orders credit reports on all debts above $500 via Experian. The use of credit reports increases the likelihood of recovering monies owed to our clients.
• The initial call to the debtor will be made within 24 hours of placement.
• ProAcct attempts to arrange payment, resolve any disputes and obtain understandable commitments on debt resolution.
• If ProAcct obtains a payment promise, we work to ensure the payment(s) become true. If debtor fails to cooperate in resolving the debt, we make final pre-legal collection attempts.
• If final pre-legal collection attempts fail, the client may authorize forwarding the claim to ProAcct’s affiliated attorneys. ProAcct management will work with the client to determine if legal action would be the best solution for the account.
• If client wishes to pursue legal action, the Attorney will provide ProAcct with their suit requirements and then the lawsuit will be prepared and filed.
• If a judgment is awarded in the clients favor, the judgement will be collected.